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About 9 results
  • https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Run_a_hard_drive_check_on_a_Stream_Video_Recorder_SVR
    The Drive Care feature allows users to run a diagnostic to check for hard drive issues.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_says_Sorry_the_device_appears_to_be_malfunctioning
    When Alexa says, “Sorry, the device appears to be malfunctioning”, the Alarm.com device is currently in a malfunctioning state. After confirming the light is plugged in, send a command through the Ala...When Alexa says, “Sorry, the device appears to be malfunctioning”, the Alarm.com device is currently in a malfunctioning state. After confirming the light is plugged in, send a command through the Alarm.com customer website or Alarm.com app to confirm that it is now working. Send a remote command to your thermostat from the Alarm.com customer website or Alarm.com app to confirm that it is now working.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Installer_Reset_Needed
    Installer Reset Needed indicates that your system is reporting an issue. How to resolve: Contact your service provider for assistance.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_says_I_found_several_devices_matching_that_name
    If Alexa says, "I found several devices matching that name": If you are trying to control multiple devices using a general command (e.g., "turn off all the lights”), create a group name for the device...If Alexa says, "I found several devices matching that name": If you are trying to control multiple devices using a general command (e.g., "turn off all the lights”), create a group name for the devices (e.g.,The Lights) and include all of the devices you would like to control. For more information about how to create a group, see Smart Home Skill - Create a group of Amazon Alexa Smart Home devices. For more information, see Amazon Alexa does not understand the names of the devices.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_does_not_understand_the_names_of_the_devices
    If Alexa is having trouble understanding the names of the devices: Do not use special characters (e.g., *(&%’#_) in the device names. Avoid typos or grammatical errors. Do not use conjunctions (e.g., ...If Alexa is having trouble understanding the names of the devices: Do not use special characters (e.g., *(&%’#_) in the device names. Avoid typos or grammatical errors. Do not use conjunctions (e.g., and, or, etc.) Avoid using device names that are homophones of each other (e.g., Aaron’s Lights and Erin’s lights, etc.). For more information on changing device names, see Change a device name in Amazon Alexa.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_says_Sorry_I_couldnt_find_a_device_or_group_name_on_the_account
    If Alexa says, "Sorry, I couldn’t find a device or group name on the account”, it means that Alexa cannot find the requested device. If the command did not trigger a device action, and the device foll...If Alexa says, "Sorry, I couldn’t find a device or group name on the account”, it means that Alexa cannot find the requested device. If the command did not trigger a device action, and the device follows the naming guidelines, check the Alexa app to confirm Alexa heard your request correctly. If Alexa did hear the command correctly but spelled the device name differently than how the user has it spelled, change the device name to match the spelling of what Alexa hears.
  • https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_can_I_do_if_a_video_device_does_not_trigger_clip_recordings%3F
    If the camera records a clip and the video clips that are not recording are for a Video Motion Detection (VMD) rule, the VMD windows or recording rules need to be adjusted. If the camera records a cli...If the camera records a clip and the video clips that are not recording are for a Video Motion Detection (VMD) rule, the VMD windows or recording rules need to be adjusted. If the camera records a clip and the video clips that aren't recording are for a Video Analytics rule, the rules might need to be adjusted. If the camera does not record a clip after a few minutes from manually triggering a video clip and the live view is still showing, power cycle the video device.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Alexa_app_displays_Discovery_could_not_be_completed_All_of_your_Alexa_devices_are_offline
    "...All Alexa devices are offline" When all Alexa devices are offline, the Alarm.com Smart Home devices cannot be discovered. Plug in the Amazon Alexa devices or power cycle them. If that does not wor..."...All Alexa devices are offline" When all Alexa devices are offline, the Alarm.com Smart Home devices cannot be discovered. Plug in the Amazon Alexa devices or power cycle them. If that does not work, verify the status of the Amazon Alexa devices. Tap Echo & Alexa in Devices the Alexa app to confirm. Verify the status of the Amazon Alexa devices. To verify the status of the Amazon Alexa devices: If a device is offline, it will display Offline below the name of the device.
  • https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Why_is_the_website_saying_the_user_code_is_invalid
    The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a diffe...The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a different user code should be selected or the duress code should be changed. Note: If the user does not have a preference, click Generate Code to generate a random available code for the user. Note: This applies to all user codes on the account, not just user codes added to the lock.