Add/Configure notification recipients
Notice: For Canadian Dealers, text based notifications to Bell subscribers will be degraded on December 31, 2025, due to changes in how Bell handles messaging. For phones with Bell, it is recommended to set up Push Notifications. For more information about configuring push devices and notifications, see Configure mobile push notification devices. For more information about the Bell SMS/MMS notification sunset, see Bell text messaging notification sunset.
Recipients must be added to each notification the user wants to receive. There is no limit to the number of recipients that can be added to receive a notification.
Note: Verify push notifications are enabled for push device recipients. For more information about how to configure push notifications, see Configure push notifications.
Add/configure notification recipients
Note: Some carriers may have restrictions that prevent Alarm.com from delivering SMS notifications or limit the ability to attach video clips to messages. The use of video features may also incur data charges by your cellular provider. For more information about SMS limitation see Customer is not receiving notifications.
Notification recipients can be added/configured using the Alarm.com customer website or Alarm.com app.
To add/configure notification recipients using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Notifications.
- Click New Notification to create a new notification or click
for an existing notification to update. - In Recipients, click Add to select which contacts receive the notification.
- Click to select the entries in the Address Book to be notified.
- If a contact is not listed:
- Click New to add a new Address Book entry.
- Enter the new contact information, then click Add Contact.
Note: If a notification recipient does not have the desired method of communication listed (e.g., phone, email, SMS), it can be added to their user profile. For more information about how to add or edit user information, see Add/Edit secondary user information.
- To remove recipients, click
to remove the desired notification recipient.
- If a contact is not listed:
- Once all desired recipients are selected, click Close.
- Verify all recipients and notification settings are correct.
- Click Save.
To add/configure notification recipients using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap Notifications.
- Tap
. - Tap
to create a new notification, or tap an existing notification to update. - In Recipients, tap Add to select which contacts receive the notification.
- Tap to select the entries in the Address Book to be notified, then tap Close.
- If a contact is not listed:
- Tap Add Contact to add a new Address Book entry.
- Enter the new contact's information, then tap Add Contact.
Note: If a notification recipient does not have the desired method of communication listed (e.g., phone, email, SMS), it can be added to their user profile. For more information about how to add or edit user information, see Add/Edit secondary user information.
- To remove recipients, tap to remove the desired notification recipient.
- If a contact is not listed:
- Once all desired recipients are selected, tap Close.
- Verify all recipients and notification settings are correct.
- Tap Save.