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Add/Edit secondary user information

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User information can be added and edited using the Alarm.com customer website or Alarm.com app. 

Important: The security system must be disarmed to add or update user codes.

To add or edit secondary user information using the Alarm.com customer website

  1. Verify the security system is disarmed before attempting to manage user codes remotely.
  2. Log in to the Alarm.com customer website.
  3. Click Users.
  4. To add a user, click Add User. To edit a current user, click to select the user to update.
To edit the user's name:
  1. Click the user's current name. 
  2. Enter the desired first and last name. 
  3. Click Save. 
To add or update a user code:
  1. Click Panels.
  2. In Access Code, enter the user's desired code. 
  3. Click to toggle what parts of the system the user has access to. 
  4. Click Save. Allow a few minutes for the changes to apply to the devices. 
To restrict the user code's access:
  1. Click Time. 
  2. Select the desired time frame the user code has access to the devices. 
  3. Click Save. 
To add contact information:
  1. Click Add Contact. Then click to select either: 
    • Mobile Number to add the user's phone number. This allows the user to be set up with SMS text notifications to their phone. 
      1. In Mobile Number (SMS) enter the user's phone number. 
      2. Using the Country dropdown menu, select the country the mobile number is from. 
      3. Using the Carrier dropdown menu, select the cellular provider of the mobile number. If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option. 

        Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.
         
      4. Click Save. 
    • Email Address to add the user's email address. This allows the user to be set up with email notifications. 
      1. In Email Address enter the user's email address. 
      2. Using the Email Format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, Email Format, or Plain Text). 
      3. Click Save. 
To remove contact information: 
  1.  In Contact Information, click to select the email address or mobile number to remove.
  2. Click Delete for the contact information to be removed. 
  3. Click Delete to confirm deleting the contact information. 
  4. To pause or resume notifications to an email address or phone number:
    1. In Contact Information, click to select the email address or mobile number to edit.
    2. Click the Enabled toggle switch to disable or enable the contact information.
    3. Click Save. 
To update the language the user receives notifications in:
  1. Click Language Preference. 
  2. Click to select the user's language preference.
  3. Click Save. 

To add or edit secondary user information using the Alarm.com app: 

  1. Verify the security system is disarmed before attempting to manage user codes remotely.
  2. Log in to the Alarm.com app.
  3. Tap Menu. 
  4. Tap Users.
  5. To add a user, tap Add User. To edit a current user, tap to select the user to update.
To edit the user's name:
  1. Tap the user's current name. 
  2. Enter the desired first and last name. 
  3. Tap Save. 
To add or update a user code:
  1. Tap Panels.
  2. In Access Code, enter the user's desired code. 
  3. Tap to select what parts of the system the user has access to. 
  4. Tap Save. Allow a few minutes for the changes to apply to the devices. 
To restrict the user code's access:
  1. Tap Time. 
  2. Select the desired time frame the user code has access to the devices. 
  3. Tap Save. 
To add contact information
  1. Tap Add Contact. Then tap to select either: 
    • Mobile Number to add the user's phone number. This allows the user to be set up with SMS text notifications to their phone. 
      1. In Mobile Number (SMS) enter the user's phone number. 
      2. Using the Country dropdown menu, select the country the mobile number is from. 
      3. Using the Carrier dropdown menu, select the cellular provider of the mobile number. If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option. 

        Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.
         
    • Email Address to add the user's email address. This allows the user to be set up with email notifications. 
      1. In Email Address enter the user's email address. 
      2. Using the Email Format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, Email Format, or Plain Text). 
  2. Tap Save. 
To remove contact information: 
  1. In Contact Information, tap to select the email address or mobile number to remove.
  2. Tap Delete for the contact information to be removed. 
  3. Tap Delete to confirm deleting the contact information. 
To pause or resume notifications to an email address or phone number:
  1. In Contact Information, tap to select the email address or mobile number to edit.
  2. Tap the Enabled toggle switch to disable or enable the contact information.
  3. Tap Save. To update the language the user receives notifications in:
    1. Tap Language Preference. 
    2. Tap to select the user's language preference.
    3. Tap Save. 

Additional resources

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