DSC Impassa - Panel Troubleshooting Guide

System does not arm when a zone is open

This is likely occurring because the zone attribute for Force Arming could be disabled. If Force Arming is disabled, then the system cannot be armed if a zone is open. 

• Enable the force arming attribute for the zone via enabling option [5] of the section corresponding to that zone (sections [101] through [164]).

Blank and frozen screen when trying to access Interactive Services menu

This is likely occurring because the Alarm.com module has not successfully logged onto the panel.

1. Power cycle the panel.
2. Do not try to access Interactive Services until Alarm.com Module Ok displays on the panel.

Section [851] for Interactive Services prompts to enter a section number

This is likely occurring because the Alarm.com communicator is not communicating with the panel.

1. Verify section [382] option 5 is enabled. This enables the system communicator.
2. Perform a communication test to initiate communication. 
3. If the behavior continues:
   1. Disconnect AC and battery power and leave down for two minutes
   2. Remove back cover of the panel, remove and re-seat module, and also verify all wires are connected properly. 
   3. Replace back cover and wait 2 minutes before powering the panel on. 
   4. Once the panel is powered on, perform a communication test. 

Panel displays phone line trouble condition but no phone line is connected

This is likely occurring because Telephone Line Monitoring is enabled.

1. Disable Telephone Line Monitoring by turning section [015] option [7] OFF.
2. Verify section 380, option 1 is Enabled.

Panel failure notifications are not received

This is likely occurring because AC Failure Communication Delay is set incorrectly.

• Verify that section [382] option [6] is disabled. This specifies that the AC Failure Transmission Delay is in minutes.
• Verify the delay configured. Go to section [377] (press the > key 12 times), then enter a number between [001] and [030] or select [000] to disable the delay.

Low battery notifications from sensors are not received

This is likely occurring because Wireless Device Low Battery Transmission Delay is set incorrectly.

• To verify the AC Failure Communication Delay, enter section [377] (press the > key 24 times), then set a number between 0-255 (days).

Panel tamper notifications are not received

This is likely occurring because System Tampers are disabled.

• Disable Quick Arming via section [015] option [8].

Keyfob arming notifications are associated with a user 

This is likely occurring because Quick arming is enabled. 

• Disable Quick Arming via section [015] option [4].