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Knowledge Base

DSC Impassa panel time is incorrect or does not display

To be compatible with Alarm.com, the DSC Impassa needs to have firmware version 1.30+. Verify that the panel is updated before proceeding through these troubleshooting steps. 

Panel time is not accurate 

This is likely occurring because Real-time Clock or Daylights Saving Time may be enabled.

  • Disable Real-time Clock via section [024] option [5] and disable Daylights Saving Time via section [016] option [8].

Panel date/time does not display 

This is likely occurring because the Alarm.com communicator is not communicating with the panel.

  1. Verify that the ribbon cable is installed correctly in the panel
  2. Verify section [382] option [5] is enabled. This enables panel communication with the communicator.

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