Why does the LED on the reader device stay red when a door is triggered to open?
Typically, the LED on the reader stays red when there is a problem with the wiring. Use the following instructions to troubleshoot.
If the LED on the door's reader remains red when the door is opened or buzzed open:
- Verify the LED wire from the reader is going to the LED terminal on the Alarm.com Access Control hardware.
- If there are multiple LED wires, verify the green LED wire is connected to the LED terminal.
- Refer to the reader's manual to see if there are any LED specific dip-switches or settings that need to be adjusted.
If the wiring is verified and correct, contact the installer or manufacturer of the proximity reader for further assistance.