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Knowledge Base

Can video devices be configured with a static IP address?

Yes. video cameras and video servers can be configured to use static IP addresses, but the 2GIG HD100 video camera cannot be configured that way. 

For more information about configuring video devices with a static IP address, see Configure video devices with a static IP address.

Note: DHCP (dynamic IP assignment) is needed initially to enroll the video devices.

For more information about setting fixed IP addresses, see Use a fixed IP address for a video device

Run a connectivity test

After setting up port forwarding for a video device, we recommend running a connectivity test to update the public IP and IP works flag immediately. 

  1. Log into the Partner Portal.
  2. Find the customer account.
  3. Click Equipment.
  4. Click Video Devices.
  5. Using the Video Device dropdown menu, select the desired camera.
  6. Click Test Device.
  1. Log into the Partner MobileTech app.
  2. Find the customer account
  3. Tap Equipment.
  4. Tap Video Devices.
  5. Tap the desired video device.
  6. Tap Test Video Device.
  1. Log into the customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired video device. 
  5. Click Video Device Info.
  6. Click Advanced Network Setup and Testing.
  7. Click Test Remote Access.

For further assistance with configuring or troubleshooting a static IP address, contact an IT or networking professional.

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