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About 12 results
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Device_is_in_malfunction
    It is possible that the device in malfunction may be a Geo-Device. This is usually indicated by the name of the device that is in malfunction matching the name of a device that is serving as a Geo-Dev...It is possible that the device in malfunction may be a Geo-Device. This is usually indicated by the name of the device that is in malfunction matching the name of a device that is serving as a Geo-Device. If the device appears to be a Geo-Device (e.g., smartphone), see Geo-Service device is in malfunction. If applicable, power off the device for a couple of minutes, and then power the device back on. If the device is still in malfunction, contact your service provider for further assistance.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/View_all_system_sensors
    A list of the all the system's sensors can be viewed from the Customer Website.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Add_new_equipment_to_Amazon_Alexa
    Before new system devices can be added to Amazon Alexa, it is required to add an Alarm.com powered light or thermostat to your Alarm.com account. See the installation instructions that came with the d...Before new system devices can be added to Amazon Alexa, it is required to add an Alarm.com powered light or thermostat to your Alarm.com account. See the installation instructions that came with the device or contact your dealer for support for more information about how to add an Alarm.com powered light or thermostat to your Alarm.com account. If commands are not triggering a device action, check the Your Devices section of the Alexa app to confirm the device is listed.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_says_Sorry_the_device_appears_to_be_malfunctioning
    When Alexa says, “Sorry, the device appears to be malfunctioning”, the Alarm.com device is currently in a malfunctioning state. After confirming the light is plugged in, send a command through the Ala...When Alexa says, “Sorry, the device appears to be malfunctioning”, the Alarm.com device is currently in a malfunctioning state. After confirming the light is plugged in, send a command through the Alarm.com customer website or Alarm.com app to confirm that it is now working. Send a remote command to your thermostat from the Alarm.com customer website or Alarm.com app to confirm that it is now working.
  • https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/What_does_my_camera's_LED_light_mean%3F
    The LED on Alarm.com video cameras indicates the current status of the camera and is a useful diagnostic tool. WPS mode (ADC-V720W indicates WPS mode with a rapid blinking green light) The Alarm.com W...The LED on Alarm.com video cameras indicates the current status of the camera and is a useful diagnostic tool. WPS mode (ADC-V720W indicates WPS mode with a rapid blinking green light) The Alarm.com Wireless Video Doorbell (ADC-VDB780B) LED statuses differ from other Alarm.com video devices. The battery pack is plugged in and charging. The battery pack stopped charging because the device was plugged in too long.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Smart_Home_Skill_Change_a_device_name_in_Amazon_Alexa
    To change the device name on the Amazon Alexa app: Note: Updating a name within the Amazon Alexa app does not update the device name on Alarm.com. Open the Amazon Alexa app. Tap . Tap All Devices. Tap...To change the device name on the Amazon Alexa app: Note: Updating a name within the Amazon Alexa app does not update the device name on Alarm.com. Open the Amazon Alexa app. Tap . Tap All Devices. Tap the device you would like the rename. Perform either of the following depending on the device: Tap Edit Name for most devices. Tap and then Edit Name for some Z-Wave devices. Enter a new name. Tap Done on the keyboard or tap a different area of the screen.
  • https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Can_Alarm.com_video_devices_be_configured_with_a_static_IP_address
    Alarm.com video cameras and video servers can be configured to use static IP addresses, but the 2GIG HD100 video camera cannot be configured that way. For more information about configuring Alarm.com ...Alarm.com video cameras and video servers can be configured to use static IP addresses, but the 2GIG HD100 video camera cannot be configured that way. For more information about configuring Alarm.com video devices with a static IP address, see Configure Alarm.com video devices with a static IP address. After setting up port forwarding for a video device, we recommend running a connectivity test to update the public IP and IP works flag immediately.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Garage_Doors/Add_a_new_LiftMaster_garage_door_device
    LiftMaster devices can be added through the website.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Smart_Home_Skill_Disable_Alarm.com_in_Amazon_Alexa
    There are two ways to disable the Alarm.com Smart Home skill in the Amazon Alexa app. To disable the skill in Alarm.com Smart Home: The Alarm.com Smart Home skill is disabled and does not appear under...There are two ways to disable the Alarm.com Smart Home skill in the Amazon Alexa app. To disable the skill in Alarm.com Smart Home: The Alarm.com Smart Home skill is disabled and does not appear under the Your Smart Home Skills header. The Alarm.com Smart Home skill will be disabled and will no longer appear in your list of skills. Note: Removing the skill from your Amazon Alexa account does not remove the devices listed under All Devices in the section of the app.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Smart_Home_Skill_What_types_of_devices_can_the_Alarm.com_Smart_Home_skill_control
    The Alarm.com Smart Home skill supports lights (on/off and dimmer) and thermostats. To control locks, garage doors, video cameras, and security systems, enable the separate Alarm.com skill.
  • https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_much_network_bandwidth_do_Alarm.com_video_devices_use%3F
    Even when in use, the video device cannot consume all available bandwidth because routers allocate bandwidth fairly among all the devices that are on the network (e.g., computers, tablets, etc.). For ...Even when in use, the video device cannot consume all available bandwidth because routers allocate bandwidth fairly among all the devices that are on the network (e.g., computers, tablets, etc.). For more information about the network requirements for the SkyBell Doorbell Camera, see What are the network requirements of the SkyBell Doorbell Cameras?.