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Knowledge Base

How do I switch between my accounts?

It is possible to switch between multiple accounts from the app or customer website from the same login after a login name has been granted Linked Systems.

Note: If the following options do not appear, Linked Systems may not be activated for the login being used. For more information on how to activate Linked Systems, see How can I link multiple accounts together?.

To switch between accounts using the app: 

  1. Log into the app.
  2. Tap Menu.
  3. On the system description, tap Down to show the other systems attached to the login.
  4. Tap the system description access. Linked systems will appear in the system description dropdown menu.

    Linked Systems App Menu.png

Note: An alternate way to switch between systems is by tapping the system name found at the top of the app home screen. If there are less than eight systems associated with the account, users can change systems by swiping left or right on the system name. Otherwise, the system name can simply be selected from the dropdown list.

Linked Systems App Bubble.PNG

To switch between accounts using the customer website: 

  1. Log into the customer website.
  2. Using the system dropdown menu, click to select the system to access.

    Link Systems Website Dropdown.png

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