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Knowledge Base

View a door lock's battery status

The battery status of a door lock can be viewed using the customer website.

To view a door lock's battery status using the customer website: 

  1. Log into the customer website.
  2. In the Locks card, click Details.

    Lock card with details icon outlined.png
  3. Mouse over Battery Level Icon.svg for the remaining battery life percentage.

    Locks page battery icon.png

Note: Low Battery displays when the lock's battery percentage is below 30-40% (depending on lock model).

If the Low Battery status does not clear once the batteries are changed, click Refresh to request an updated battery life percentage.

If you have a low battery or the lock is showing as malfunction/offline, contact your service provider.

Interested in technology is sold, installed, and serviced by licensed service providers near you.


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