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- https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_can_I_change_the_batteries_in_my_deviceIf the batteries in a device need to be changed, a Device Low Battery trouble condition should appear in the Alarm.com app. To learn how to change the batteries in a device: In Issues, tap the Device ...If the batteries in a device need to be changed, a Device Low Battery trouble condition should appear in the Alarm.com app. To learn how to change the batteries in a device: In Issues, tap the Device Low Battery trouble condition for the relevant device. Note: If instructions to replace the batteries are not available, refer to the installation guide packaged with the device or on the manufacturer's website, or contact your service provider for assistance.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Can_Enterprise_groups_have_temporary_or_scheduled_usersThe scheduled or temporary access feature for system user codes depends on the type of system on the property. For information about system capability, contact your service provider. Note: Scheduled a...The scheduled or temporary access feature for system user codes depends on the type of system on the property. For information about system capability, contact your service provider. Note: Scheduled and temporary users for locks are supported regardless of the associated system. If the system is not compatible with scheduling, system access (if granted) will remain active at all times and scheduling will only apply to locks.
- https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_are_actionable_notificationsActionable notifications allow you to perform certain actions directly from the notification (e.g., arming the system, locking a door, etc.). Note: Actionable notifications can vary based on the devic...Actionable notifications allow you to perform certain actions directly from the notification (e.g., arming the system, locking a door, etc.). Note: Actionable notifications can vary based on the device in use. For more information about the types of notifications, see What are the differences between push, text, and email notifications?. Example: An Arming Reminder notification provides the option to arm your system directly from the notification.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Alarm.com_Skill/Alarm.com_Skill_Interact_with_locks_through_Amazon_AlexaExample: If there are locks named basement door and basement deadbolt you could lock both by saying, "Alexa, ask Alarm.com to lock the basement locks" or "Alexa, ask Alarm.com to lock the locks in the...Example: If there are locks named basement door and basement deadbolt you could lock both by saying, "Alexa, ask Alarm.com to lock the basement locks" or "Alexa, ask Alarm.com to lock the locks in the basement." To interact with groups of locks by general device type (e.g., doors, locks, or deadbolts), say the type of device in the command. Example: "Alexa, ask Alarm.com to lock the doors," or "Alexa, ask Alarm.com Are my doors locked?" "Alexa, ask Alarm.com to lock door in the front."
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Rules/Create_a_fire_triggered_unlocking_automation_ruleA fire-triggered unlocking rule helps you safely exit your home in an emergency and gives first responders immediate access to the property.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/Lock_unlock_a_door_lockDoor locks can be locked and unlocked from the website and the app.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Alarm.com_Skill/Alarm.com_Skill_What_are_some_sample_Alexa_commands_for_Amazon_EchoThe Alarm.com Skill has a large range of commands that can be used to communicate with your system as "Ask Alarm.com" is spoken before the request. These commands apply to the Alarm.com Skill, not to ...The Alarm.com Skill has a large range of commands that can be used to communicate with your system as "Ask Alarm.com" is spoken before the request. These commands apply to the Alarm.com Skill, not to be confused with the Amazon Alexa Smart Home Skill. For a list of sample commands for use with the Amazon Alexa Smart Home Skill, see Smart Home Skill - What are some sample Alexa commands for Amazon Echo?. “Alexa, ask Alarm.com to turn on the lights in the office.”
- https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_is_a_locked_recording_ruleRecording rules can be locked by your service provider so that the rule can only be paused or resumed and have its recipients adjusted. A icon next to the recording rule's name indicates that the rule...Recording rules can be locked by your service provider so that the rule can only be paused or resumed and have its recipients adjusted. A icon next to the recording rule's name indicates that the rule is locked. If there is a locked rule that you believe needs to be adjusted or deleted, contact your service provider for help. You can pause and resume a locked recording rule. For more information, see Pause or resume a recording rule. You cannot delete a locked recording rule.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Can_I_add_Access_Control_doors_to_a_sceneAccess Control can be added to new or existing Scenes using the Alarm.com app or Alarm.com customer website. Tap Change Icon to select an icon and icon color for the scene, then tap Done. Tap to selec...Access Control can be added to new or existing Scenes using the Alarm.com app or Alarm.com customer website. Tap Change Icon to select an icon and icon color for the scene, then tap Done. Tap to select the doors to automate the scene. Click the scene icon to select an icon and icon color for the scene. In the Scene Name field, enter the desired name for the scene. Find the desired Access Control door, then select the device action to automate during the scene.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/What_is_a_Personal_Access_PlanA Personal Access Plan applies to a single user and can be used to give a user scheduled Z-Wave lock and panel access. It is not possible to use Personal Access Plans for accounts with only Access Con...A Personal Access Plan applies to a single user and can be used to give a user scheduled Z-Wave lock and panel access. It is not possible to use Personal Access Plans for accounts with only Access Control doors securing all perimeter entrances, as they would become difficult to manage, and the Access Control schedules will naturally limit when users can access interior Z-Wave locks and the panel. Tap Add Access Points to select the desired access points, then tap Save.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/What_do_I_do_if_lock_user_codes_are_not_workingIf user codes assigned to a lock are not working when entered into the lock, verify that lock access is enabled for the specific user attempting to unlock the lock.