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How can I opt-into or out of 24/7 Managed Access?

Save time and money while preserving your business's security by allowing your service provider to manage your system for you.

Using 24/7 Managed Access, you will remain in control of your account, including the ability to determine the security categories your service provider manages (e.g., Arming & Disarming, Video & Images, User Code Management, Login Management), while maintaining the ability to update or revoke your service provider's access at any time.

To grant access to your service provider:

  1. Contact your service provider to let them know you are interested in 24/7 Managed Access.
  2. When they request access to your business accounts or Community management accounts, you will receive an email with a link to log in and approve access.
  3. Once logged in, agree to the terms and conditions.

    Customer Managed Access agreement.png

To manage access settings:

  1. Log into the customer website.
  2. Click Settings.
  3. Click 24/7 Managed Access Settings.
  4. Click Opt-Out of Managed Access or select which specific features should be excluded.

    Managed Access Settings.png
  5. Click Save.

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