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  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/Why_are_sensors_sometimes_combined_as_an_open_closed_event_and_sometimes_separate_in_the_activity_history
    A sensor's Open and Close events typically get combined into one line in the activity history when the events occur within a few minutes of each other. If a sensor is opened and then not closed again ...A sensor's Open and Close events typically get combined into one line in the activity history when the events occur within a few minutes of each other. If a sensor is opened and then not closed again for a longer period of time, there will be two separate events in the activity history: one for the sensor being opened and another for the sensor being closed. For more information about configuring Sensor Activity Monitoring for sensors, see Turn sensor activity monitoring on/off.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_a_sensor_activity_notification
    A sensor activity notification can notify users if a contact sensor is opened or a motion sensor is activated.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_emergency_contact_information
    When a monitoring station contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event. The Emergency Contact Management integration puts this cap...When a monitoring station contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event. The Emergency Contact Management integration puts this capability in your hands.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Arm_the_system_remotely
    Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors ...Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors to an alarm state.
  • https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Best_practices_when_changing_phones
    When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that ...When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when the swapping to a different phone.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Sensor_Tamper
    Sensor Tamper indicates that the cover was removed from the contact sensor. How to resolve: Make sure that the cover of your contact sensor is attached securely. If you need additional support, contac...Sensor Tamper indicates that the cover was removed from the contact sensor. How to resolve: Make sure that the cover of your contact sensor is attached securely. If you need additional support, contact your service provider.
  • https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_a_Door_was_left_open_notification
    A door was left open notification can notify users of a door/window that has been left open for a specified time period, or if specific users leave the premises while the sensor is open.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/What_is_the_Emergency_Message_on_the_app
    An Emergency Message only displays on the Alarm.com app during instances when there may be a severe weather event in your area. To view the Emergency Message on the Alarm.com app: Log into the Alarm.c...An Emergency Message only displays on the Alarm.com app during instances when there may be a severe weather event in your area. To view the Emergency Message on the Alarm.com app: Log into the Alarm.com app. In the card that displays An important message for you, tap Learn More. This opens the Emergency Message page. For further questions, contact your service provider at their provided phone number. The following is an example of how an Emergency Message appears in the Alarm.com app:
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_location_phone_number_on_a_customer_account
    In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is l...In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is located.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_a_sensor_left_open_notification
    A Sensor Left Open notification can notify users if a door, window or other sensor is left open for a specified duration.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_verbal_passcode
    When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the alarm is valid, and cancel it if it is a false alarm.