Change the monitoring station verbal passcode
In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the alarm is valid, and cancel it if it is a false alarm. Only providing the correct passcode can cancel a false alarm. If the wrong passcode is provided, authorities will be dispatched.
Emergency contact information (e.g., Location [Premise] phone numbers, verbal passcodes, contact lists, and per-contact passcodes) can be modified using the website and app. For more information about how to change emergency contact information, see the following:
- Location phone numbers - Change the monitoring station location phone number.
- Emergency contact information - Change the monitoring station emergency contact information.
Important: This feature is only available if it is supported by the selected monitoring station and enabled by your service provider.
To change the verbal passcode using Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap Monitoring Settings.
- Tap Update Verbal Passcode.
- Tap Confirm.
- Enter the desired passcode in the Verbal Passcode field.
- Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.
- Tap Done.
To change the verbal passcode using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Settings.
- Click Monitoring Station.
- Click Location Settings.
- Click Edit.
- Enter the desired passcode in the Verbal Passcode field.
- Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.
- Click Update.