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How-to troubleshooting guides
- Z-Wave device is not functioning consistentlyThis content explains how to troubleshoot a Z-Wave device that is not communicating reliably with the network. It guides users to confirm the device has power, is functioning independently, and is properly enrolled in the Z-Wave equipment list. It outlines Z-Wave range requirements, noting that devices should be within 25 feet of an AC-powered Z-Wave node and that battery-powered devices do not repeat signals. It also describes testing communication by moving the device closer, using plug-in mod
Frequently asked questions
- How many Z-Wave devices can be controlled on Customer Website and app?This article explains why a Z-Wave device may not appear on the Alarm.com Customer website or Customer app and how to resolve the issue. Only compatible, interactive Z-Wave devices such as lights, locks, thermostats, and garage controllers appear for control, while non-interactive devices like repeaters or sirens do not. It notes that all compatible Z-Wave lights can be controlled, but light status is available only for the first 10 lights. If a device is missing, users should verify that its Ty
