General Z-Wave® Information

Z-Wave Remotes OverviewAdded Convenience for Scenes Control. With Z-Wave® Remotes (Zooz Zen32, Zen34, and Zen37) your customers can seamlessly activate all their Scenes without opening the Alarm.com app or going to the panel.

Z-Wave device functions near the panel but not at its final locationIf a Z‑Wave device works near the panel but fails at its final location, the issue is almost always range.

Z-Wave device is not functioning consistentlyThis content explains how to troubleshoot a Z-Wave device that is not communicating reliably with the network. It guides users to confirm the device has power, is functioning independently, and is properly enrolled in the Z-Wave equipment list. It outlines Z-Wave range requirements, noting that devices should be within 25 feet of an AC-powered Z-Wave node and that battery-powered devices do not repeat signals. It also describes testing communication by moving the device closer, using plug-in mod

Can the list order of automation devices be changed?The equipment list order that shows up on the Customer Website and Customer app can be rearranged

How many Z-Wave devices can be enrolled on an account?For reliable performance, Alarm.com recommends no more than 60 total Z‑Wave devices per system, including up to 5 thermostats, since larger networks can slow operations and cause instability.

How many Z-Wave devices can be controlled on Customer Website and app?This article explains why a Z-Wave device may not appear on the Alarm.com Customer website or Customer app and how to resolve the issue. Only compatible, interactive Z-Wave devices such as lights, locks, thermostats, and garage controllers appear for control, while non-interactive devices like repeaters or sirens do not. It notes that all compatible Z-Wave lights can be controlled, but light status is available only for the first 10 lights. If a device is missing, users should verify that its Ty

What is the difference between Z-Wave Security 2 (S2) and SmartStart?Z‑Wave Security 2 (S2) is a security and communication protocol that improves the security, speed, and reliability of Z‑Wave networks.

What is Z-Wave interference?Z‑Wave interference occurs when other devices transmit on the same or nearby frequencies and disrupt Z‑Wave communication, which operates around 908 MHz in the U.S. and Canada.

What is Z-Wave?Z‑Wave is a low‑power wireless communication protocol used for home and business automation that operates as a mesh network.

What is Z-Wave Security 2 (S2)?Z‑Wave Security 2 (S2) is the latest Z‑Wave standard that improves speed, reliability, battery life, and security by using encrypted communication and unique device keys during enrollment.