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Enrolled Z-Wave device is not on the Customer Website or app

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If a new Z-Wave device does not appear on the Alarm.com customer website or Alarm.com app after enrolling it, try the following steps. 

Delete and re-enroll the device

If the device did not enroll properly, it may not appear on the website or app. Try deleting the device from the panel and re-enrolling it into the panel to resolve the behavior. For information about how to delete Z-Wave devices, see panel-specific guide in Panels.