Skip to main content
Knowledge Base

Automation rules are not working correctly

  1. Last updated
  2. Save as PDF

Automation rules may not be functioning correctly for a few reasons.

If automation rules are not working correctly:

  1. The Z-Wave device relating to the rule may be offline.
    • If the device is offline and not communicating with the Z-Wave network, there will be an error message in the Alarm.com customer website's Alerts & Issues. 
  2. The rule may not be set up properly. To verify the rule is set up properly: 
    1. Log in to the Alarm.com customer website.
    2. Click Automation.
    3. In Rules, verify that no rules are paused, set up incorrectly, or simply don't exist.
  3. There may be other, contradictory rules.
     
    Example: If there is a rule to turn a light on any time the system is disarmed, and a separate rule to turn the same light off any time the system is disarmed, the rules will contradict each other.
     
  4. The rule may not have saved properly.
    • If this is the case: 
      1. Try to resave the rule and test it again. 
      2. Delete and recreate the rule, then sign out of the website or app and sign back in. This may help re-synchronize the rule and help it work properly.