Default System Awareness Notifications
Alarm.com automatically sends System Awareness notifications to the primary email of a customer's account when certain actions occur. These default notifications cannot be configured or turned off and are always sent whenever certain actions occur on a customer's account.
Note: Partners can pause System Awareness notifications for customer accounts. For more information, see Pause notifications on a customer account.
The following actions send an automatic System Awareness notification to the customer's primary email:
- Primary phone number changes
- Primary email changes
- User code changes
- Login created or edited
- Log In with Access
- Pausing/Unpausing all notifications on the customer account
- Invalid email address for a secondary contact
The following are example Default System Awareness Notifications for a primary email change and a primary phone number change:
For more information about system notifications that the customer can configure, see Create a system event notification.