Create a system event notification
A system event notification notifies customers of important security and property management concerns, such as low battery or malfunctions.
For information about associating a cellphone number with a user, see Customer is not receiving text notifications.
For information about adding new push devices to receive notifications, see Customer is not receiving mobile push notifications.
Types of system events included
The following are the types of system events that may be included in the notification.
Note: Some events may not appear depending on what devices or features are associated with the customer's system.
Urgent events
- The system is unable to arm
- My panel is not communicating
- My property loses power
- A sensor was bypassed
- A device is in malfunction
- Someone tries to tamper with a device
Important events
- A garage or door lock can't be secured
- A device is temporarily disabled
- A device has low battery
- A device is not responding
- A camera is unexpectedly not recording to the associated SVR
- Video upload limit reaches 50%, 90%, and 100%
- The image sensor upload limit has been reached
- A camera has its SD card removed while it has an Onboard 24/7 Recording schedule
- A camera does not have an Onboard 24/7 Recording schedule set up even though it has an SD card inserted
- AI Deterrence event limit reaches 50%, 80%, and 100%
Other events
- A locked keypad is disabled after multiple invalid code entries
- Power is restored to my property
- A new device or sensor is added to the system
- Someone successfully logs into the system
- Someone unsuccessfully tried to log in to the system
Create a system event notification
System event notifications can be created using the Alarm.com customer website or Alarm.com app.
To create a system event notification using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Notifications.
- Click New Notification.
- Click System Event.
- Name the new notification rule.
- In Urgent, click to select any concerns to be notified about.
- In Important, click to select any concerns to be notified about.
- In Other, click to select any concerns to be notified about.
- To choose notification recipients, click Add.
- In the Address book, click to select the recipients to be notified, or click New to add a new Address Book recipients.
- Click Close.
- Verify the notification is configured with the correct settings.
- Click Save.
To create a system event notification using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap Notifications.
- Tap
. - Tap
. - In Create Your Own, tap System Event.
- Name the new notification rule.
- In Urgent, tap to select any concerns to be notified about.
- In Important, tap to select any concerns to be notified about.
- In Other, tap to select any concerns to be notified about.
- To choose notification recipients, tap Add.
- In the Address book, tap to select the recipients to be notified, or tap Add Contact to add a new Address Book recipients.
- Tap Close.
- Verify the notification is configured with the correct settings.
- Tap Save.