Create a new group login

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Creating individual logins for each user helps improve system security. Group logins can be created using the Alarm.com customer website.

Note: Login management can only be done with a customer's login. Login management cannot be done through Log In with Access. For more information about logging in with access, see Using Log In with Access.

To create a new group login:

Log in to the Alarm.com customer website.
Select the group from the Locations dropdown menu.
Click Users.
Click Manage Logins.
Create a new group login or elevate an existing one.
- To create a new group login:
  1. Click Add Group Login.
  2. Select the type of login to add to the group.
    - Click New Login to create a new login.
      1. In Login Name, enter the login name for the new login.
      2. In Email Address, enter the email address for the new login.
      3. Using the Role dropdown menu, select the desired role for the login.
      4. Select the desired permissions for the login.
      5. Click Save.
    - Click Associate Login to enter the login name and email of an existing login to allow it access to the group.
      1. In Login Name, enter the login name for the existing login.
      2. In Email Address, enter the email address for the existing login.
      3. Using the Role dropdown menu, select the desired role for the login.
      4. Select the desired permissions for the login.
      5. Click Save.
- To elevate an existing login:
  1. Select the desired user.
  2. Using the role dropdown menu, update the roles for the desired group.
    
    Note: Click to expand a group and view the Subgroups or locations within it.

Roles

Logins with Administrator permissions will have full access to manage the locations within the groups you grant access to.

Logins with Full Control have the ability to control and manage all devices and use most of the website and mobile app functionality available to the primary account login for each location in the Enterprise Group. They will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to primary account logins. Logins with Full Control do not have the ability to manage the Enterprise Group or change group level settings.

Logins with Read Only permissions will be able to see most of the website pages and settings for each of the locations in the Enterprise Group, but will not be able to make any changes to account settings, arming state, device status, and cannot view saved video. These logins cannot manage website logins.

A Custom role can be created to fit the exact requirements for a login. Specific types of permission and level of control to provide the login (Read Only or Full Control) can be selected. Permissions will apply to each location in the Enterprise Group. These permissions can be changed in the future.

Note: Custom logins will be able to view additional website and mobile content not covered below, such as current system status, system history, the customer's password settings, and the system equipment list.

Group Access

After selecting a Role for the login, the customer will need to decide which groups they will have access to. They can either select All Groups or Some Groups, which will allow the customer to select from a list of their Enterprise groups.

To create a new group login:

Roles

Group Access

Additional resources