Configure Commercial Business Hours

To enable group Business Hours:

1. Log into the Alarm.com customer website.
2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home. 
   • If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have  next to the Enterprise name, whereas locations will have  for commercial accounts or  for residential accounts next to the location name.
   • If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group. 
3. Click Settings.
4. Click Business Hours.
5. Select an existing template or create a new one.
    
   Note: Business Hour templates do not retain the locations they have been applied to. If the template is edited, the locations must be reselected to reapply the template.
   • In Template, click to select a template, or click  to edit an existing one.
   • Click Create new template to create a new template.
      
     Note: Business Hours will be applied only to the primary partition of each location that uses the template. This can be changed in the location's settings.
      
6. Click to select Enable Business Hours.
7. Configure Business Hours as desired for each day of the week.
   • Click Copy to copy the selected business hours to other days of the week. 
      
     Note: In order to save, business hours must be set for every day of the week. There is a Closed option for days of the week that the business is not open. Business hours do not allow for overlap between arrival, open and departure windows. As a best practice, it is recommended to work backwards from the Employee's depart between section.
      
8. Under Location Selection, click to select which locations Business Hours will apply to. 
   • If All Locations is selected, all locations under that Enterprise group will be selected.
   • If Partial Access is selected, a pop-up window will appear allowing you to select which locations you would like to apply Business Hours to. 
   • If No Locations is selected, none of the Enterprise locations will be given the selected business hours. 
9. Click Save.

To enable individual location Business Hours:

1. Log into the Alarm.com customer website.
2. Verify the location name is selected, and not the Enterprise name. When an individual location is selected, a Home option shows in the menu instead of Locations.
   • If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have  next to the Enterprise name, whereas locations will have  for commercial accounts or  for residential accounts next to the location name.
3. Click Settings.
4. Click Business Hours.
5. Click to select Enable Business Hours.
   • Accounts using multiple partitions have the option to apply Business Hours to a specific partition or all partitions.
      
     Note: Separate business hours cannot be set up for specific partitions. If the system has more than one partition, Business Hours can either be applied to one of those partitions or to all of the partitions. Separate Business Hours cannot be set up for each individual partition.
      
6. Configure Business Hours as desired for each day of the week.
   • Click Copy to copy the selected business hours to other days of the week.
      
     Note: In order to save, business hours must be set for every day of the week. There is a Closed option for days of the week that the business is not open. Business hours do not allow for overlap between arrival, open and departure windows. As a best practice, it is recommended to work backwards from the Employee's depart between section.
      
7. Click Save. 

Are there any business notifications and reports that are unavailable if Business Hours are not set?

Yes. The following business notifications and reports are unavailable if Business Hours are not set:

• Opened Unexpectedly
• Not open on time
• Not closed on time
• Location Open/Close Report 

Which time zone will Business Hours follow?

Business Hours follows whichever time zone is set for the customer's account.

Will Business Hours alerts and exceptions send notifications?

No. Business Hours will only create alert messages that display on the Enterprise Locations page.

Can customers copy Business Hours for use across multiple days?

Yes. After they set up the hours for one day they can click Copy and select as many days as they'd like.

Does editing location hours automatically arm or disarm the system?

No. It only uses the arm/disarm status reports of the system to provide information on the Locations page.

If the user wants the system to automatically arm and disarm at certain times, they can set up arming schedules. For more information about automatic arming and disarming, see Create arming schedules.