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Knowledge Base

Alexa does not understand the names of the devices

If Alexa is having trouble understanding the names of the devices, verify the Alexa device naming guidelines are followed. 

Alexa device naming guidelines

  • Do not use special characters (i.e., *(&%’#_) in the device names.
  • Avoid typos or grammatical errors.
  • Do not use conjunctions (e.g., and, or, etc.) in the device names. 
  • Avoid using device names that are homophones of each other (e.g., Aaron’s Lights versus Erin’s lights).

For more information about changing device names, see Change a device name in the Amazon Alexa app.

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