Create/edit a fire-triggered unlocking automation rule
A fire-triggered unlocking rule helps your customers safely exit the home in an emergency and gives first responders immediate access to the property. If the customer account has smoke/CO sensors and at least one lock, this rule can automatically unlock a single door (e.g., the front or back door) when smoke or CO is detected or when a customer presses the fire panic button on the panel.
Important: This rule needs to be created and enabled manually on the Alarm.com customer website or Alarm.com app before it can begin to take effect.
Compatibility
Fire-triggered unlocking rules are compatible with most Alarm.com-compatible security panels and Z-Wave locks. This feature is not compatible with 2GIG GC3 panels with firmware versions 3.2.0+ at this time.
Important: If there is a manual auto-relock switch on the physical lock, verify it is switched to the off position.
Create a fire-triggered lock automation rule
To create a fire-triggered lock rule using the Alarm.com app: 
- Log in to the Alarm.com app.
- Tap
. - Tap Automation.
- Tap
. - Tap New Rule.
- Tap When to select devices to trigger the rule.
- Tap to select Alarm.
- Tap to select Any Fire, Smoke, or CO Device, then tap Done.
- Tap Then to select devices to be triggered.
- Tap to select Lock.
- Tap to select the desired locks and Unlock, then tap Done.
Important: Make sure auto-relock has been disabled for the lock. Auto-relock automatically locks the lock shortly after it is unlocked. If the lock has this setting enabled, it may auto-relock before exiting or when emergency personnel arrive.
- In Type Rule Name Here, enter a name for the rule.
- If desired, configure when the rule will run:
- Tap Run at All Times to edit when the rule will run.
- Select one of the following options:
- At All Times for the rule will be carried out any time of day.
- Only during the following times to determine the specific days and times the rule will be carried out.
- Tap to select the days of the week the rule will be active.
- Using the Starting at dropdown menu, select the start time for this rule.
- Using the Ending at dropdown menu, select the end time for this rule.
- Tap Done.
- Verify the rule is configured with the desired settings.
- Tap Save.
To create a fire-triggered lock rule using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Automation.
- Click Add New Rule.
- Click New Rules Builder.
- Click When to select devices to trigger the rule.
- Click to select Alarm.
- Click to select Any Fire, Smoke, or CO Device, then click Done.
- Click Then to select devices to be triggered.
- Click to select Lock.
- Click to select the desired locks and Unlock, then click Done.
Important: Make sure auto-relock has been disabled for the lock. Auto-relock automatically locks the lock shortly after it is unlocked. If the lock has this setting enabled, it may auto-relock before exiting or when emergency personnel arrive.
- In Type Rule Name Here, enter a name for the rule.
- If desired, configure when the rule will run:
- Click Run at All Times to edit when the rule will run.
- Select one of the following options:
- Click to select At All Times for the rule will be carried out any time of day.
- Click to select Only during the following times to determine the specific days and times the rule will be carried out.
- Click to select the days of the week the rule will be active.
- Using the Starting at dropdown menu, select the start time for this rule.
- Using the Ending at dropdown menu, select the end time for this rule.
- Click Done.
- Verify the rule is configured with the desired settings.
- Click Save.