Deadbolt lock is jammed or not properly extending
A jammed deadbolt can be a sign of improper installation and can lead to reduced battery life or inconsistent performance.
If a deadbolt is jammed or not properly extending:
- Verify the door is shut tightly, then attempt to lock/unlock the door again.
- Verify the door frame slot for the deadbolt is large enough to accommodate the deadbolt.
- Verify the lock is oriented correctly (i.e., its handing is correct). Re-handing the lock may include factory resetting the lock, which requires re-enrolling the lock into the panel's Z-Wave network.
- For more information about re-handing or resetting the lock, see Locks for the lock's installation guide.
- Disassemble and reassemble the lock.
- If the behavior persists, contact the lock's manufacturer.