The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection.
Things you can ask yourself:
- Does the device drop offline at certain times of day or days of the week?
- Were there any issues with power, internet, severe weather, etc.?
- Did my network change?
- Has there been an increase in bandwidth usage on my network since installation?
An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.