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Knowledge Base

How do I use the Device Status History?

The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection.

Things you can ask yourself:

  • Does the device drop offline at certain times of day or days of the week?
  • Were there any issues with power, internet, severe weather, etc.?
  • Did my network change?
  • Has there been an increase in bandwidth usage on my network since installation?

An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.



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