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Knowledge Base

Leave feedback on saved video clips

With Video Feedback, account users with Video Analytics can let Alarm.com know whether the content captured in specific saved clips was useful or not. 

Sharing clips and feedback helps to fine-tune the technology to benefit all Video Analytics customers by providing even more accurate and meaningful alerts. For more information about Video Analytics, see Change a camera's Video Analytics settings.

Video Feedback.gif

Automatically donate video clips

You can opt-in to automatically donate clips under Alarm.com's Video Feedback program when creating a Video Analytics rule, and you can change this setting at any time on the camera's Saved Video Settings page. 

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the video desired to leave feedback on, then click Configure.
  4. Click Saved Video.
  5. In Video Feedback Settings, click to select Automatically share videos from this camera.
  6. Enter a brief description of what the camera is expected to see.
  7. Click Save.

To leave Video Feedback using the Alarm.com app:

Note: You can also leave feedback immediately after watching a clip.

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap Saved.
  4. Tap Video_checkbox.png to select the desired clips.
  5. Tap icn-donate-clip.svg.
  6. Tap icn-thumbs-up.svg to leave positive feedback or icn-thumbs-down.svg to leave negative feedback.
  7. Enter any additional comments, then tap Submit.

To leave Video Feedback using the Alarm.com customer website:

Note: You can also leave feedback immediately after watching a clip.

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Mouse over the video desired to leave feedback on, then click Options.
  5. Click icn-donate-clip.svg Share clip.
  6. Click icn-thumbs-up.svg to leave positive feedback or icn-thumbs-down.svg to leave negative feedback.
  7. Enter any additional comments.
  8. Click Submit.
To leave Video Feedback on multiple clips at once:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Bulk actions.
  5. Click to select the desired clips or click Video_checkbox.png to select all the videos shown on the page.
  6. Click icn-donate-clip.svg.
  7. Click icn-thumbs-up.svg to leave positive feedback or icn-thumbs-down.svg to leave negative feedback.
  8. Enter any additional comments.
  9. Click Submit.

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