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Knowledge Base

Leave feedback on saved video clips

With Video Feedback, customers using Video Analytics can let Alarm.com know whether the content captured in specific saved clips was useful or not. 

Sharing clips and feedback helps to fine-tune the technology to benefit all Video Analytics customers by providing even more accurate and meaningful alerts. For more information about Video Analytics, see Change a camera's Video Analytics settings.

Video Feedback.gif

Automatically donate video clips

Customers can opt-in to automatically donate clips when creating a Video Analytics rule, and they can change this setting at any time using the Alarm.com customer website and Alarm.com app. 

  1. Log into the Alarm.com app.
  2. TapVideo .
  3. Tap Configure.
  4. Tap the desired camera. 
  5. Tap Video
  6. In Keep Clips for the Selected Duration:
    • Tap the Donate Clips to Feedback Program toggle switch to enable automatic clip donations. 
    • Tap the Donate Calibration Images toggle switch to enable automatic calibration clip donations. Calibration clips are snapshots taken while calibrating a camera's Video Analytics.

      Automatically donate clips
       
  7. A legal agreement populates after tapping the clip donation toggle switches. Tap Yes to agree to automatically donate clips. 
  8. In What will this camera see?, provide a brief description of the camera view.
  9. Tap Save.
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the video desired to leave feedback on, then click Configure.
  4. Click Saved Video.
  5. In Video Feedback Settings, click to select Automatically share videos from this camera.
  6. Enter a brief description of what the camera is expected to see.
  7. Click Save.

Leave feedback

Customers can leave video feedback using the Alarm.com app and Alarm.com customer website.

Note: You can also leave feedback immediately after watching a clip.

  1. Log into the Alarm.com app.
  2. Tap Video camera.
  3. Tap Saved.
  4. Tap Video_checkbox.png to select the desired video clips.
  5. Tap icn-donate-clip.svg.
  6. Tap icn-thumbs-up.svg to leave positive feedback or icn-thumbs-down.svg to leave negative feedback.
  7. Enter any additional comments, then tap Submit.

Note: You can also leave feedback immediately after watching a clip.

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Mouse over the video desired to leave feedback on, then click Options.
     
    Note: To leave Video Feedback on multiple clips at once, click Bulk Actions followed by Video_checkbox.png to select multiple videos shown on the page.
     
  5. Click icn-donate-clip.svg Share clip.
  6. Click icn-thumbs-up.svg to leave positive feedback or icn-thumbs-down.svg to leave negative feedback.
  7. Enter any additional comments.
  8. Click Submit.

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