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Knowledge Base

View live video

Live video from cameras and video devices can be viewed using the Alarm.com app and Alarm.com customer website.

To view live video using the Alarm.com app: 

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap the desired video to start streaming.

To view live video using the Alarm.com customer website: 

  1. Log into the Alarm.com customer website.
  2. Click Video. The video starts streaming automatically.

Note: Live video from SkyBell Doorbell Cameras can only be viewed using the Alarm.com app.

Live video functionality

Mobile device compatibility

Streaming live video is available on the Alarm.com app. The Alarm.com app is available on iOS and Android.

Note: iPhones and iPads need to be streamed using the Alarm.com app to display live video. The mobile Safari browser is not able to view live video.

Web browser compatibility on computers

Alarm.com video features are available on the most recent versions of Edge, Firefox, Safari, and Chrome on both Windows and Macintosh computers.

Note: For SkyBell Doorbell Cameras, live video can only be streamed using the Alarm.com app. Saved clips can be viewed using both the Alarm.com customer website and Alarm.com app.

How video devices are listed

Cameras are listed alphabetically in the Alarm.com app and Alarm.com customer website. 

Live video stream time out

Live view times out a few minutes after the live stream starts. However, continuous live streaming video is available on the following devices/platforms:

  • SVR playback with an external monitor
  • Amazon Fire TV
  • Apple TV
  • Android TV

For more information about the Alarm.com TV apps, see Alarm.com video for TV.

Live video features

Digital zoom using the Alarm.com app

You can pinch to digitally zoom in/out on a live video feed and pan around when zoomed in, but the camera's video quality and optical zoom level will remain the same.

Note: This feature requires Alarm.com iOS app versions 4.1+ or Android app versions 4.2+.

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap the desired video.
    • To zoom in, move two of your fingers apart while they are touching the live video feed.
    • To zoom out, move two of your fingers together while they are touching the live video feed.
    • For a quick reset to default zoom, double-tap the video.
Digital zoom using the Alarm.com customer website

You can use the video interface to digitally zoom in/out on a live video feed and pan around when zoomed in, but the camera's video quality and optical zoom level will remain the same.

Note: Some video devices have integrated digital or physical pan-tilt-zoom (PTZ) features and use a similar interface that allows you to save and apply preset orientations. For more information about presets and which cameras support them, see Change a pan/tilt camera's position presets.

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the desired video, then click Pan tilt video
    • To zoom in, click Add.
    • To zoom out, click Minus.
    • To pan, click Details, Down, Collapse, or Up.
    • To reset to default, click icn-target.svg.
    • Alternatively, use the scroll wheel to zoom and click and drag to pan while mousing over the video. 
Simultaneous viewers

The number of simultaneous viewers of a video device is determined by the series of the video device.

Note: To determine the series of the video device, read the last two numbers on the camera model (i.e., 721, 520ir, 510).

Camera series Number of viewers
SkyBell Doorbell Camera  2
'10 Series  5
'20 Series  10
'21 Series 10
'22 Series 10
Video recording

For information about recording video clips, see Take a video recording.

Camera groups

Create and edit camera groups from the Manage Camera Groups page, which includes a preview of each camera. For more information about camera groups, see Create/edit a camera group.

Camera groups allow you to customize the position in which the cameras appear on the Video page.

Toggle high definition

Click icn-video-layout-hd.svg to toggle between high definition and non-HD. High definition offers the best quality resolution, but non-HD allows the user to reduce the quality if bandwidth is a concern.

Search for cameras

Type a name into the camera search bar to find individual cameras. This is ideal for accounts with many cameras.

Note: The search bar only appears when the selected camera group has more than four cameras.

Expand / Full screen

Using the Alarm.com app, view live video in full screen by tapping Video full screen (app).png.

Using the Alarm.com customer website, view live video in full screen by clicking icn-screen-full.svg, view in theater mode by clicking icn-screen-theater.svg, or view expanded live video by clicking icn-video-fullscreen.svg.

Layout options

Note: The live video streams will automatically resize to fit the screen.

Using the Alarm.com app, the live video streams are arranged in a grid that is based on screen size.

  • Flick up or down to scroll between streams.

Using the Alarm.com customer website, users can view up to four live video streams at a time.

  • Click Grid view to arrange streams in a 2x2 layout.
  • Click Hybrid view / Hybrid view mobile to arrange streams in a 3+1 layout.
  • Click temp icon two camera.PNG/temp icone two camera narrow.PNG to only display two streams per page instead of four.
  • For accounts with more than four cameras, click Collapse or Detailsto view additional stream pages.
Two-Way Audio control

This feature is available for accounts with Two-Way Audio and a compatible camera.

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. On the desired video camera, tap Play .
  4. HoldMicrophone to talk. Release to listen.
Swipe between live video feeds

Users can swipe between different cameras on the mobile app dashboard and when viewing feeds in landscape.

Note: This feature requires Alarm.com iOS app versions 4.5+ or Android app versions 4.5.1+.

  1. Log into the Alarm.com app.
  2. On the Video card, swipe left/right between cameras.
  3. Tap Play to play live video.

    Live video card

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