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Knowledge Base

View specific video devices or camera groups

You can select which video devices or camera groups you want to see on the Live VideoOnboard 24/7 Timeline, and SVR Timeline pages using the Alarm.com customer website.

Note: For more information about creating and editing camera groups, see Create/edit a camera group.

View video devices

To view an individual video device:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Navigate to any video page that can play back video.
  4. Open the video device dropdown menu.
  5. Click Only next to the desired video device. The page updates with the newly selected video device.
To view multiple video devices:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Navigate to any video page that can play back video.
  4. Using the video device dropdown menu, click to select the desired video devices.
  5. Click Apply to view the selected video devices.

View a camera group

To view a camera group:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Navigate to any video page that can play back video.
  4. Using the video device dropdown menu, click to select the desired camera group. The page updates with the newly selected camera group.

Note: When the camera group is selected, the video devices inside it are sorted to the top of the video device list in the dropdown menu.

To save a camera selection as a camera group:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Using the video device dropdown menu, select the desired video devices.
  4. Click Save, and then choose one of the following options:
    • To save the selected cameras as a new group:
      1. Using the New Group Name field, enter the desired name for the group.
      2. Click Create Group.
    • To replace an existing group with the selected cameras:
      1. Using the Replace Existing Group dropdown menu, select the desired group.
      2. Click Update.

Multi-camera live view and group management for mobile 

multi-camera live view feed

Multi-camera live view for mobile allows customers to view up to 4 live streams simultaneously when using the Alarm.com app.

Multi-camera view layout options

After logging into the Alarm.com app,  tap Play forwards in the Video card to begin the live streams.

  • To change the live view: 
    • Tap a single camera to view the individual live stream. Tap Grid View to return to the multi-camera live view. 
    • Tap the All Cameras dropdown menu to select the desired camera group through the Video card on the home page and the expanded view.

      multi-camera feed all cameras drop down cropped
       
    • Tap Minimize video to expand or minimize the multi-camera live view.  
    • Swipe left/right to change the cameras and groups in both the expanded and minimized view. 

 

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