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Knowledge Base

Live Video Door Controls

Live Video Door Controls allows customers to connect Access Control doors and Z-Wave locks to nearby cameras, providing real-time visibility of entry points and enabling remote buzzing, locking, or unlocking all from a single interface. Live Video Door Controls showcases the powerful capabilities of the Alarm.com for Business unified platform, seamlessly combining video surveillance and Access Control to streamline security management.

Features

  • Seamless integration of Access Control and Video
  • Observe activity at entry points while remotely granting access
  • Mitigate any door tailgating 

How it works

When a door is locked, the customer will have the options to do the following:

  • Unlock: Unlocking disengages the lock, allowing continuous access until it is locked again.
  • Buzz Open: Buzzing a door open is a brief, remote action where the lock disengages momentarily (i.e., 5 seconds by default), allowing a person to open it immediately. After a few seconds, the lock automatically re-engages, restoring security.

When a door is unlocked, the customer will have the option to do the following:

  • Lock: The customer can lock the door. When this happens, its mechanism engages, keeping it closed and inaccessible without a key, keycard, or authorized electronic access.
     
    Note: Z-Wave locks do not buzz open and can only lock/unlock. Access Control Doors can lock/unlock or buzz open. 

Access Live Video Door Controls

Live Video Door Controls can be accessed using the Alarm.com app and Alarm.com customer website.

Important: Before Live Video Door Controls can be accessed, a continuously recording video device must be associated with a lock or Access Control door. For more information, see Associate a security device to a continuously recording camera.

To access Live Video Door Controls using the Alarm.com app:
  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap Live Video.
  4. Tap Live Video Door Controls Icon.png, then tap Buzz Open or Lock/Unlock.
To access Live Video Door Controls using the Alarm.com customer website:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Live Video.
  4. Mouse over Live Video Door Controls Icon.png, then click Buzz Open or Lock/Unlock.

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