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Knowledge Base

View user codes

User codes for residential accounts can be viewed using the app and customer website.

Important: Viewing user codes is available if the login has the necessary permissions. For more information, see Manage login permissions for secondary logins

View user codes using the app:

  1. Log into the app.
  2. Tap Menu.
  3. Tap Users.
    • If your account is using Access Control, tap User Access, then tap Users.
  4. Tap More.
  5. In More Options, tap Show user codes.
    Note: To hide user codes, tap More, then tap Hide User Codes in More Options.

View user codes using the customer website:

  1. Log into the customer website.
  2. Click Users.
    • If your account is using Access Control, click User Access, then click Users.
  3. Click More, then click Show user codes.
    Note: To hide user codes, click More, then click Hide user codes.

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