User Access Review
Easily track user code access for greater home security, awareness, and peace of mind with User Access Review. This page within the mobile app and customer website enables customers to review and manage PIN codes created manually on the lock, in addition to codes created remotely—all in one convenient location. Customers will also receive notifications for codes created manually and remotely, as well as when a code is used for the first time.
- Receive alerts when a PIN code is created manually on the smart lock, in addition to the customer website and mobile app
- Simply tap the notification to go directly to the User Access Review page
- Error messages will be sent if a change is made to user codes while a lock is malfunctioning (offline or low battery)
- Get notified when a code is used to access your home for the first time
- Easily review unassigned codes and assign them to an existing or new user
- Plus, effortlessly update and remove codes from your account in one place
View the User Access Review page
To view the User Access Review page using the Alarm.com app:
- Log into the Alarm.com app.
- Tap Users.
- In User Access Review, tap Review.
- If there are multiple user codes to review, tap Fix for the desired user code to address the code.
- Tap Remove All to delete all of the listed user codes.
- In User Access Review for the individual user, tap the desired option for managing the user code:
- Remove Code - This will delete the listed code from the lock.
- Create User - This will lead to the user creation screen to assign the code.
- Existing User - This will allow the you to select an existing user to assign the code to.
- If the code is being assigned to a new or existing user, select any other devices the user should have access to, then tap Save.
To view the User Access Review page using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Users.
- In User Access Review, click Review.
- If there are multiple user codes to review, click Fix for the desired user code to address the code.
- Click Remove All to delete all of the listed user codes.
- In User Access Review for the individual user, click the desired option for managing the user code:
- Remove Code - This will delete the listed code from the lock.
- Create User - This will lead to the user creation screen to assign the code.
- Existing User - This will allow you to select an existing user to assign the code to.
- If the code is being assigned to a new or existing user, select any other devices the user should have access to, then click Save.