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How can a user code only be given access to a particular security panel partition?

A user code can be given access to particular panel partitions of a single system if desired.

To give access to a particular partition for a new user: 

  1. Log into the Alarm.com customer website
  2. Click Users.
  3. Click Add New User.
  4. Enter the user's first and last name in the First Name and Last Name fields.
  5. Click Create
  6. To update the language preference:
    1. Click Language Preference. 
    2. Click to select the user's language preference.
    3. Click Save
  7. To add contact information, Click Add Contact. Then click to select either: 
    • Mobile Number to add the user's phone number. This allows the user to be set up with SMS text notifications to their phone. 
      1. In Mobile Number (SMS) enter the user's phone number. 
      2. Using the Country dropdown menu, select the country the mobile number is from. 
      3. Using the Carrier dropdown menu, select the cellular provider of the mobile number. If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option
      4. Click Save
         
        Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.
         
    • Email Address to add the user's email address. This allows the user to be set up with email notifications. 
      1. In Email Address enter the user's email address. 
      2. Using the Email Format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, Email Format, or Plain Text). 
      3. Click Save
  8. Click Panels
  9. In Security Panels, click to toggle the desired system partitions for access. 
  10. Click Save. The user code is sent only to the partitions the user has been given access to.

To give access to a particular partition for an existing user: 

  1. Log into the Alarm.com customer website.
  2. Click Users.
  3. Click the desired user to be edited.
  4. Click Panels
  5. In Security Panels, click to toggle the desired system partitions for access. 
  6. Click Save. The user code is sent only to the partitions the user has been given access to.

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