Skip to main content
Knowledge Base

Search

  • Filter Results
  • Location
  • Classification
    • Article type
    • Content type
    • PDF type
    • System
    • Resource
    • Language
    • Location
    • Product Life Cycle Status
    • Product area
    • Performance Domain
    • Performance Type
  • Include attachments
Searching in
About 8 results
  • Change a system user code
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Change_a_system_user_code
    Existing system user codes can be updated from the website or app.
  • Can I add user codes through the customer mobile application?
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Can_I_add_user_codes_through_the_customer_mobile_application
    Yes. User codes can be added and managed using the Alarm.com app or website. For more information, see Create a system user code.
  • Change a user's name
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Change_a_user's_name
    System user's names can be changed to more easily manage systems with multiple users.
  • Delete a system user code
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Delete_a_system_user_code
    Deleting unused system user codes helps keep the system secure.
  • What do I do if lock user codes are not working?
    https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/What_do_I_do_if_lock_user_codes_are_not_working
    If user codes assigned to a lock are not working when entered into the lock, verify that lock access is enabled for the specific user attempting to unlock the lock.
  • Create a system user code
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code
    New system user codes can be created using the app or the website.
  • Why is the website saying the user code is invalid?
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Why_is_the_website_saying_the_user_code_is_invalid
    The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a diffe...The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a different user code should be selected or the duress code should be changed. Note: If the user does not have a preference, click Generate Code to generate a random available code for the user. Note: This applies to all user codes on the account, not just user codes added to the lock.
  • How can a user code be given access to specific security panel partitions?
    https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/How_can_a_user_code_be_given_access_to_specific_security_panel_partitions
    If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option. Using the Email Format dropdown menu, sele...If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option. Using the Email Format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, Email Format, or Plain Text). The user code is sent only to the partitions that the user code has been given access. The user code is sent only to the partitions the user has been given access to.