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Pause or resume a video recording rule

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Recording rules can be paused to stop recording clips, and resumed to begin recording clips again following the rule. Recording rules can be paused or resumed using the Alarm.com app or Alarm.com customer website.

Important: Rules that were paused due to the account reaching its clip upload limit cannot be re-enabled until the first day of the following month. For more information about how the upload limit and online storage work, see What happens when an account's video clip online storage limit is reached?.

Pause or resume an event-triggered video recording rule

Event-triggered video recording rules can be paused or resumed using the Alarm.com app or Alarm.com customer website.

  1. Log in to the Alarm.com app.
  2. Tap Video camera.
  3. Tap Configure.
  4. Tap Recording Rules.
  5. Tap the toggle switch next to the recording rule you would like to pause or resume.
    • If the switch is to the left and grey, the recording rule is paused.
    • If the switch is to the right and blue, the recording rule is active.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. Click the toggle switch for the recording rule you would like to pause or resume.
    • If the switch is to the left and grey, the recording rule is paused.
    • If the switch is to the right and blue, the recording rule is active.

Turn on, turn off, or pause a Video Analytics rule

Video Analytics rules can be turned on, turned off, or paused using the Alarm.com app or Alarm.com customer website.

  1. Log in to the Alarm.com app.
  2. Tap Video camera.
  3. Tap Configure.
  4. Tap Recording Rules.
  5. Tap Pause Options for the desired Video Analytics rule.
    • Tap to select a desired duration to pause the rule.
    • If the Video Analytics rule is on, tap Turn rule off.
    • If the Video Analytics rule is off, tap Turn rule on.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. Click Pause Options for the desired Video Analytics rule.
    • Click to select a desired duration to pause the rule.
    • If the Video Analytics rule is on, click Turn rule off to turn the rule off.
    • If the Video Analytics rule is off, click Turn rule on to turn the rule on.

Pause video recording rules from push notifications

Video recording rule push notifications can be used to pause all of a device's Video Analytics rules without needing to open the Alarm.com app. To use this feature, Android devices need to have the Alarm.com app downloaded and on firmware version 4.21.19+ and iOS devices need to have the Alarm.com app downloaded and on firmware version 4.21.20+.

Note: Pausing a recording rule from a push notification will pause all camera-triggered recording rules for that specific device. Event-triggered recording rules cannot be paused through push notifications, and will continue to record as scheduled.

  1. Tap Down to expand the push notification.
  2. Select the desired timeframe: Pause Rules for 4 hours, 8 hours, or Turn off.

Note: An email notification will be sent to the account's primary email when a recording rule is turned off from a push notification.

  1. Press and hold the push notification for the pause options to appear.
  2. Select the desired timeframe: Pause for 1 hour, 4 hours, 8 hours, or Turn off.

Note: An email notification will be sent to the account's primary email when a recording rule is turned off from a push notification.

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