When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the alarm is valid, and cancel it if it is a false alarm.
Note: Enabling the passcode option keeps you logged into the Alarm.com app, but prompts a passcode every time the Alarm.com app is opened. Passcode access is now enabled, so now any time the Alarm.com...Note: Enabling the passcode option keeps you logged into the Alarm.com app, but prompts a passcode every time the Alarm.com app is opened. Passcode access is now enabled, so now any time the Alarm.com app is opened on the device, it prompts to enter the established four-digit passcode to access the Alarm.com app. Otherwise, after five failed passcode attempts, the Alarm.com app turns off Passcode Access on the device due to too many incorrect attempts and returns to the standard login page.