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Configure Critical Alert notifications

Important: This feature is only available for iOS devices that are on version 12+ and running app version 4.10.11+.

Users with iOS devices can opt-in to receive Critical Alert notifications in the event of an emergency. Critical Alerts is a special push notification classification available on iOS devices that plays a sound and sends alarm notifications, even if the iOS device is muted or in Do Not Disturb mode. 

Critical Alert types 

Critical Alert notifications are sent for the following events:

  • Alarm
  • Fire Alarm
  • Auxiliary Panic
  • Police Panic
  • Carbon Monoxide
  • Fire Panic
  • Flood Extreme Temp Alarm
  • Keypad Tamper Alarm
  • Tamper Alarm
  • Water Alarm
  • Entry Delay Trouble
  • Suspected Entry Delay Alarm
  • Suspected Alarm
  • Receiver Jammed Alarm
  • In App Fire Panic
  • In App Auxiliary Panic
  • In App Police Panic
  • Gunshot Detection (i.e., Simulated and Live)

To configure Critical Alerts using the app: 

  1. Log into the app. 
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.  
  5. Tap the Critical Alerts toggle switch to enable Critical Alerts. 

To configure Critical Alerts using iOS settings 

  1. Enter the iOS Settings app on the device that will receive the Critical Alerts. 
  2. Scroll down to the app list and tap
  3. Tap Notifications
  4. Tap the Allow Critical Alerts toggle to enable or disable Critical Alerts. 
    Note: The option to enable Critical Alerts in the app is available as a pop-up prompt when logging into the app for the first time or logging into a new version of the app for the first time. 

    Critical Alerts_Settings Screen.jpg

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