Configure Critical Alert notifications
Important: This feature is only available for iOS devices that are on version 12+ and running app version 4.10.11+.
Users with iOS devices can opt-in to receive Critical Alert notifications in the event of an emergency. Critical Alerts is a special push notification classification available on iOS devices that plays a sound and sends alarm notifications, even if the iOS device is muted or in Do Not Disturb mode.
Critical Alert types
Critical Alert notifications are sent for the following events:
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To configure Critical Alerts using the Alarm.com app:
- Log into the Alarm.com app.
- Tap .
- Tap Notifications.
- Tap .
- Tap the Critical Alerts toggle switch to enable Critical Alerts.
To configure Critical Alerts using iOS settings
- Enter the iOS Settings app on the device that will receive the Critical Alerts.
- Scroll down to the app list and tap Alarm.com.
- Tap Notifications.
- Tap the Allow Critical Alerts toggle to enable or disable Critical Alerts.
Note: The option to enable Critical Alerts in the Alarm.com app is available as a pop-up prompt when logging into the Alarm.com app for the first time or logging into a new version of the Alarm.com app for the first time.