Promote users
Promoting a user moves them from a lower level to the group level. It also finds duplicate users and merges them together.
Requirements
- A Commercial Alarm.com account
- The Access Plan User Management service package add-on
- The account must be in an Enterprise Group
To promote users:
Important: The login must be able to manage users at the group level. Users can only be promoted from a single system level to a standalone group, sub-group, or the highest-level group.
- Log into the Alarm.com customer website.
- Verify the location name is selected and not an Enterprise Group name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If an Enterprise Group is selected, use the dropdown menu to select the location. Enterprise groups have
next to the Enterprise name, whereas locations will have 
for commercial accounts or 
for residential accounts next to the location name.
- If an Enterprise Group is selected, use the dropdown menu to select the location. Enterprise groups have
- Click User Access.
- Click Users.
- Click
next to the desired user, then click Promote. - Click Promote.
- If duplicates are detected, click Merge & Promote.
Note: If one of the duplicates needs to be edited before promotion, the user and location that needs to be updated will be indicated.
- If duplicates are detected, click Merge & Promote.
- Click Continue.
Frequently asked questions
Are there any users that would not have the option to be promoted?
Yes. Certain users will not have the option to be promoted. This includes the Master user, a duress code user, and any users who are already Enterprise users.
How are duplicates detected?
Duplicates are detected by looking for an exact credential and last name match. The users must have the same name and the same credentials at different sites to be detected as a duplicate.
Note: If two users have the same name, but have different credentials at different locations, they will not be detected as duplicates.
What happens when a user is promoted?
When a user is promoted, the name and history of the user who was originally selected will be retained. All other users will be merged into the original user.
The merged user will maintain device access by staying in the lower-level Access Plan and can be edited from the immediate next-level group. The merged users will be removed from reports and notification subscriptions.