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Knowledge Base

Can single system user codes be replaced with Enterprise user codes?

No. Single system user codes cannot be replaced with Enterprise user codes. To replace a single system user with an Enterprise equivalent, the user for the single system user must be deleted and then recreated at the Enterprise level using the Alarm.com customer website.

To delete a single system user:

  1. Log into the Alarm.com customer website.
  2. Use the dropdown menu to select the single system location.
     
    Note: Enterprise groups have Group property next to the Enterprise name, whereas locations will have icn-enterprise-open.svg for commercial accounts or Single property for residential accounts next to the location name.
     
  3. Click Users.
  4. Click More next to the desired user, then click Delete.

Create and update users at the Enterprise level

Users can be created and existing users can be updated using the Alarm.com customer website.

To create a user at the Enterprise level:
  1. Log into the Alarm.com customer website.
  2. Use the dropdown menu to select the Enterprise group.
     
    Note: Enterprise groups have Group property next to the Enterprise name, whereas locations will have icn-enterprise-open.svg for commercial accounts or Single property for residential accounts next to the location name.
     
  3. Click Users.
  4. Click Add New User.
  5. Enter the desired name for the user, then click Create.
  6. In Set Access Code, enter the desired code or click Generate Code, then click Save and Continue.
  7. In Set Access Period, select the schedule or time frame the user will have access for, then click Save and Continue. For more information about scheduled or temporary panel users, see Configure Scheduled and Temporary panel user codes.
  8. In Access Type, select the desired access type.
    • Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    • Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
    • Select Set By Location to select the desired access based on location.
    • Select No Device Access to restrict access to all devices on all locations within any group.
  9. Click Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site. 
     
    Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.
     
  10. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.
To edit an existing user at the Enterprise level:
  1. Log into the Alarm.com customer website.
  2. Use the dropdown menu to select the Enterprise group.
     
    Note: Enterprise groups have Group property next to the Enterprise name, whereas locations will have icn-enterprise-open.svg for commercial accounts or Single property for residential accounts next to the location name.
     
  3. Click Users.
  4. Click More next to the desired user, then click Edit.
  5. In Access Information, click Access Code.
  6. In Set Access Code, enter the desired code or click Generate Code, then click Save and Continue.
  7. In Access Information, click Access Period.
  8. In Set Access Period, select the schedule or time frame the user will have access for, then click Save and Continue. For more information about scheduled or temporary panel users, see Configure Scheduled and Temporary panel user codes.
  9. In Access Information, click Access Type.
  10. In Access Type, select the desired access type.
    • Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    • Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
    • Select Set By Location to select the desired access based on location.
    • Select No Device Access to restrict access to all devices on all locations within any group.
       
    Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.
     
  11. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

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