What is a Personal Access Plan?
A Personal Access Plan applies to a single user and can be used to give a user scheduled Z-Wave lock and panel access. These devices cannot be scheduled using standard access plans due to scheduling incompatibilities between Z-Wave locks, panels, and Access Control doors.
It is not possible to use Personal Access Plans for accounts with only Access Control doors securing all perimeter entrances, as they would become difficult to manage, and the Access Control schedules will naturally limit when users can access interior Z-Wave locks and the panel.
Note: A user can have a maximum of one Personal Access Plan.
Create a Personal Access Plan
Personal Access Plans can be created using the Alarm.com app and Alarm.com customer website.
To create a Personal Access Plan using the Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap User Access.
- Tap
, then tap Users. - Tap
next to the desired user, then tap 
. - In Access Plans, tap Manage Access.
- Tap Add.
- In More Options, tap Personal Access Plan.
Note: This option is not available if a Personal Access Plan has already been added for the user. - Tap Add Access Points to select the desired access points, then tap Save.
- Tap Add Schedule to select the desired access times, then tap Save.
- Tap Save.
To create a Personal Access Plan using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click User Access.
- Click Users.
- Click next to the desired user, then click .
- In Access Plans, click Manage Access.
- Click Add, then click Personal Access Plan.
Note: This option is not available if a Personal Access Plan has already been added for the user. - Click Add Access Points to select the desired access points, then click Save.
- Click Add Schedule to select the desired access times, then click Save.
- Click Save.