Assign an Access Control card, fob, or PIN to a user
A card, fob, or PIN code can be assigned to a user using the Alarm.com app or Alarm.com customer website.
For information about assigning an Access Control card, fob, or PIN for an Enterprise user, see Add Access Control Users with access to multiple locations.
Important: Access Control hardware must be programmed and doors added to the account before cards, fobs, or pins can be added to users. For more information, contact your service provider.
To assign a card, fob, or PIN to a user using the Alarm.com app:
Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.
- Log into the Alarm.com app.
- Tap
. - Tap User Access.
- Tap
next to Access Plans. - Tap Users.
- Tap Add or tap
followed by 
next to edit an existing user. - Tap Add Credential, then tap Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.
Note: If there are already credentials associated with the user, tap
to add more. - In Access Plans, tap Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.
To assign a card, fob, or PIN to a user using the Alarm.com customer website:
Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.
- Log into the Alarm.com customer website
- Click User Access.
- Click Users.
- Click Add User or click followed by next to edit an existing user.
- Click Add Credential followed by Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.
Note: If there are already credentials associated with the user, click to add more. - In Access Plans, click Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.