Post Alarm Analytics
After an alarm takes place at a home or business, customers will be asked to answer a few quick questions so they can share valuable information about what happened. The optional message will appear on the home screen of the Alarm.com app. With post-alarm analytics results, Alarm.com can help improve the customer experience and prevent false alarms.
Note: Post-alarm questions will not be asked after every alarm.
Requirements
- Alarm.com Alarm.com app version 5.1.1+
Features
- Allows customers to provide timely feedback by answering a few quick questions about what took place.
- Any login on an account that can arm/disarm the system can complete the short questionnaire.
- The post-alarm analytics message displays on the Alarm.com app home screen.
- The message will appear 10 minutes after a customer disarms their system following an alarm at their property.
Note: The message does not appear for panic and duress signals, cancels (i.e. during Cancel/Verify), or pending alarms.
- The message will appear 10 minutes after a customer disarms their system following an alarm at their property.
View post-alarm questions
Post-alarm questions can be answered or dismissed using the Alarm.com app.
To view post-alarm questions:
- Log in to the Alarm.com app.
- In Help us Improve:
- Tap Yes to answer the questions.
- Tap No to dismiss the questions.
Note: The questionnaire will disappear automatically after 12 hours. - Tap Do Not Ask Me Again to opt out of future post-alarm questions.