Configure Critical Alert notifications

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Important: This feature is only available for iOS devices that are on version 12+ and running a Alarm.com app version of 4.10.11+.

Customers using iOS devices can opt-in to receive Critical Alert notifications in the event of an emergency. Critical Alerts is a special push notification classification available on iOS devices that plays a unique sound and sends alarm notifications, even if the customer's iOS device is muted or in Do Not Disturb mode.

For more information about Do Not Disturb mode for Android devices, see Do Not Disturb mode for Android.

Note: The sound for Critical Alert notifications cannot be changed.

Critical Alert types

Critical Alert notifications are sent for the following events:

Alarm
Fire Alarm
Auxiliary Panic
Police Panic
Carbon Monoxide
Fire Panic
Flood Extreme Temp Alarm
Keypad Tamper Alarm
Tamper Alarm

Water Alarm
Entry Delay Trouble
Suspected Entry Delay Alarm
Suspected Alarm
Receiver Jammed Alarm
In App Fire Panic
In App Auxiliary Panic
In App Police Panic

To configure Critical Alerts using the Alarm.com app:

Log in to the Alarm.com app.
Tap .
Tap Notifications.
Tap the Critical Alerts toggle switch to enable Critical Alerts.

To configure Critical Alerts using iOS settings:

Enter the iOS Settings app on the device that will receive the Critical Alerts.
Scroll down to the app list and tap Alarm.com.
Tap Notifications.
Tap the Allow Critical Alerts toggle to enable or disable Critical Alerts.

Note: The option to enable Critical Alerts in the Alarm.com app is available as a pop-up prompt when logging into the Alarm.com app for the first time or logging into a new version of the Alarm.com app for the first time.