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Pan-tilt-zoom (PTZ) support for third-party cameras

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Customers can utilize the pan, tilt, and zoom functions on their third-party cameras in real time, allowing them to use one camera to conveniently monitor multiple angles. Once areas of interest have been identified, customers can save those pan-tilt-zoom (PTZ) settings as a preset view for quicker viewing access in the future.

Compatibility requirements

  • A Commercial Video Plus service package
  • A supported third-party PTZ camera connected to a compatible Alarm.com Stream Video Recorder.

Note: For more information on compatible third-party cameras, see Which third-party cameras are compatible?.

Control PTZ lens position

Pan-tilt-zoom settings can be adjusted using the Alarm.com customer website.

  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the desired video, then click Pan tilt video .
  4. Use the directional pad buttons, or use a mouse to interact with the live view screen to change the camera's field of view.
    • Using the directional pad buttons:
      • To zoom in, click Add.
      • To zoom out, click Minus.
      • To pan, click Details, Down, Collapse, or Up.
      • To reset to default, click icn-target.svg.
    •  Using the screen-based interactive movements:
      • Click and hold the mouse on the live view screen, then move the cursor in the desired direction.
      • The direction of the cursor's end point from center dictates the direction of movement.
      • The distance from the end point to the center dictates the velocity of movement.

Configure camera preset views

Customers can save preferred PTZ lens positions as a cmaera preset using the Alarm.com customer website for quicker access. Each camera can save up to five preset views, and the order of the preset views for each camera can be edited for more convenient navigation.

To save a new camera preset
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the desired video, then click Pan tilt video .
  4. Adjust the PTZ lens position to the desired field of view.
  5. Click New preset.
  6. Enter a name for the camera preset.
  7. Click Save.
To reorder and delete camera presets
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the desired video, then click Pan tilt video .
  4. Click Edit presets.
  5. In Edit Presets:
    • Click and drag Reorder to re-order the camera presets.
    • Click Delete to delete a camera preset.
  6. Click Save.

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