Secure Enrollment Failed
The Secure Enrollment Failed trouble condition indicates that a Z-Wave device has failed secure enrollment. Secure Enrollment is required for compatibility with Z-Wave locks and garage door controllers.
For information on secure enrollment, see What is Z-Wave secure enrollment?.
How to resolve:
- Power cycle the device.
- Remove the Z-Wave device from the system and start the enrollment process again, verifying the Z-Wave device is within 3 to 6 feet from the panel. For panel-specific instructions on the Z-Wave device removal and enrollment process, see the Z-Wave guides in Panels.
- If secure enrollment fails again, remove the Z-Wave device from the system, factory reset the device, then attempt the enrollment process again.
- If secure enrollment continues to fail, remove all Z-Wave devices from the panel. For information about this process, see Remove all Z-Wave devices.
For more advanced troubleshooting information, see Z-Wave device is not completing secure enrollment.