Malfunction
The Malfunction trouble condition indicates a device (e.g., sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate.
How to resolve:
- Verify that the device is still active and powered on. For more information about a specific device type, see Device-specific troubleshooting.
- Power cycle the device.
- Verify there is nothing that could be interfering with communication, such as range.
- If applicable, verify the batteries are charged. If uncertain, try replacing the batteries. For more information about replacing the batteries, refer to the device's installation instructions.
Device-specific troubleshooting
Troubleshooting malfunctions depend on the device. For further troubleshooting, see the specific device type malfunction article:
- If a mobile device (i.e., smartphone) is in malfunction, see Geo-Service device in malfunction
- If a security sensor is in malfunction, see Sensor Malfunction
- If an access point is in malfunction, see Access Point Malfunction
- If a Z-Wave device is in malfunction, see Z-Wave device is in malfunction or offline