PointCentral Lodgix Integration Guide

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PointCentral has partnered with Lodgix to automate user code creation.

What does the integration do?

The integration exchanges information between PointCentral and Lodgix to streamline Guest code creation. Once a reservation is made in your Property Management System (PMS), this will prompt PointCentral to create a user code for the guest. The User Code is then returned to the Property Management System.

To enable the integration:

Create Administrator Login in PointCentral

Log in to the Alarm.com customer website using a Group Administrator login.
From the Locations page, click Users.
Click Add a Group Login.
In Add a Group Login, click to select Create a new login.
Click Next.
In the Email Address field, enter your email address.
In the Login Name field, enter "Lodgix-" followed by your company name.
Using the Role dropdown menu, select Administrator.
In Group Access, select All Groups.
Click Save.

Note: An email will be sent to your email with a link to set up a new password. Click on the link and set up the account. Click on the link and set up the password for the login. The login name and password will be entered into Lodgix for the integration.

Two-Factor Authentication

Note: Two Factor Authentication may be a requirement upon logging into the Property Manager Portal and setting the login password. Two Factor Authentication is not supported for integration logins. If Two Factor Authentication setup was a requirement upon setup, follow the below steps prior to using the login in the external software.

To remove Two-Factor Authentication:

Log in to the Property Manager Portal with the integration login.
Click Settings.
Click Login Information.
Click Two-Factor Authentication.
Click next to any of the enabled Two-Factor Authentication methods.
Log out of the Property Manager Portal.
Wait 10 minutes prior to using the login for any external software connection to PointCentral.
Do not use the integration login to log in to the Property Manager Portal again as this may require the user to set up two factor authentication again. If this happens, the above steps must be repeated.

Contact Lodgix for steps on how to enable the integration and map the locations

Contact the Lodgix support team at support@lodgix.com for next steps on enabling the integration within Lodgix and syncing the properties between software.

Lodgix has a built-in Fetch Properties function that can be used to help sync properties based on similar names. Manual edits/additional entries can then be added if the properties are not all synced.

Information exchanged

What information is sent to PointCentral to create a guest user code?

First Name, Last Name, and Email Address.

How often is the information exchanged?

This is determined by a setting in Lodgix. There is also an option to Generate a User as needed. Please contact Lodgix support for additional details.

How far in advance is the guest’s user code created in PointCentral?

This is determined by a setting in Lodgix. Please contact Lodgix support for additional details.

Reservations

What reservation types are created in PointCentral?

All guest.

Are canceled reservations removed from PointCentral?

Yes.

Are reservation date changes sent to PointCentral?

Yes.

Are guest name changes sent to PointCentral?

No.

Will reservation property number changes be sent to PointCentral?

Yes.

Which Check-in/Check-out times are used?

Every property in Lodgix has a default start and end time. However, you can set custom start and end times per reservation.

Will Check-in time changes be sent to PointCentral?

Yes.

Does Lodgix support Lock-Off reservations?

Yes.

How are owner reservations created?

Owner reservations are created as Guest type reservations. If you are using PointCentral to send out welcome letters, owners will receive email communications. These can be ignored, or shared with other guests in their party. Owners should use their always active code.

How are Owner Blocks in Lodgix handled?

Lodgix supports Owner blocks. User profiles are not created in PointCentral for the duration.

Will reservations that are created manually in PointCentral be updated through the integration?

No. Manually created reservations will not be associated with the reservation in the PMS software. This can lead to duplicate user codes in PointCentral.

Communication

Does Lodgix have the capability of sending the guest their guest user code?

Yes.

Can the User Code be viewed in Lodgix?

Yes. The Door Code field is located within the guest control panel under the Details tab for each invoice.

Integration Support Contacts

PointCentral Support: apisupport@PointCentral.com

Lodgix Support: support@lodgix.com or 877-593-2083