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Request a video device's wireless signal strength

Video device wireless signal strength can be checked remotely at any time using the customer website. It is generally recommended for video devices to have at least 66% wireless signal strength. 

Request a video device's Wi-Fi signal strength

A camera's Wi-Fi signal strength can be tested through the app during the installation process. To use this feature, you will need one of the following compatible cameras: 

  • ADC-V515
  • ADC-V523/523X
  • ADC-V723/723X
  • ADC-V724/724X
  • ADC-VDB750
  • ADC-VDB770
How to request a video device's Wi-Fi signal strength during installation:
  1. Log into the app.
  2. Tap Video .
  3. Tap Configure
  4. Tap Add Device.
  5. Tap the specific device or enter the MAC address to start the installation wizard.
  6. Enter a name for the device. 
  7. Tap Next.
  8. In Configure Device, tap Next after the device is installed.
  9. Tap Request Signal Strength to request an updated Wi-Fi signal strength.

    Wi-Fi Signal Strength Test Customer App
  10.   Tap Next to continue and configure the camera as desired.
  1. Log into the app.
  2. Tap Video camera.
  3. Tap Configure.
  4. Tap to select the desired video device. 
  5. Tap the Wi-Fi signal strength card. 

    Wi-Fi signal strength card
    Note: The online status and Wi-Fi signal strength cards automatically display the date and time of the most recent check-in. 
  6. Tap Request Signal Strength
  1. Log into the customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired video device.
  5. Click Video Device Info.
  6. In Normalized Wireless Signal Strength, click Refresh to display the video device's Wi-Fi signal strength.

    Signal Strength refresh.PNG

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