Video devices can be configured to upload back-to-back clips during an alarm for 1 to 15 minutes using the Alarm.com customer website. The maximum clip length is 50 to 60 seconds, and the video device will upload clips until the overall length reaches the specified time (e.g., if 5 minutes is selected and the alarm goes off, the video device will upload five to six clips).
Clips uploaded during an alarm are system triggered clips. For more information about what event triggered clips are, see What are the differences between Camera triggered clips and Event triggered clips?.
To adjust how long to request clip uploads during an alarm:
Note: The amount of time the SkyBell Doorbell Camera uploads clips during an alarm is approximately 30 seconds and cannot be changed.
- Log into the Alarm.com customer website.
- Click Video.
- Click Settings.
- Using the Video Device dropdown menu, select the video device to be edited.
- Click Saved Video.
- Using the Request clip uploads for how many minutes during an alarm? dropdown menu, select the desired timeframe.
- Click Save.