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What is the frame rate for video?

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The video frame rate determines how smooth the playback appears. The higher the number, the smoother the video. Live video and saved video frame rates can differ between each other.

Live video frame rate

Alarm.com video devices stream live video with the highest frame rate the network and video device permit.

On a local area network (LAN), the maximum FPS may be achieved but can be lower if the available bandwidth is too low, shared by multiple cameras, or shared by multiple simultaneous viewers. Reducing resolution or image quality may increase the FPS when viewing live video from remote connections.

Adjust live video image quality and resolution

Select whether you are changing a camera's live video image quality using the Alarm.com app or Alarm.com customer website.

Alarm.com app
  1. Log in to the Alarm.com app.
  2. Tap Doorbell Video Call or Video .
  3. Tap Configure.
  4. In Video Devices, tap to select the desired camera.
  5. In Settings, tap Video.
  6. In Live Video Resolution, tap the desired live video image quality.
     
    Note: Only some video devices' settings can be changed using the Alarm.com app. If the resolution options are not available for the camera, use the Alarm.com customer website to change them.
     
  7. Tap Save.
Alarm.com customer website
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired video device.
  5. Click Video.
  6. In Live Video Resolution, click to select the desired image quality.
     
    Note: The available options can vary slightly between video devices. Some video devices allow for different quality settings for the Alarm.com customer website and the Alarm.com app at the same time.
     
  7. Click Save.

Saved video frame rate

Users can choose the target frame rate for saved video. The available frame rates can range from 1 FPS to 30 FPS depending on the video device. A Stream Video Recorder (SVR) or Onboard Recording rule can match the chosen frame rate of each individual video device. The maximum frame rate an SVR or Onboard Recording rule can match is 30 FPS.

Note: Internet speeds, browser performance, and/or bandwidth can affect the quality of the image when viewing from the Alarm.com app or Alarm.com customer website. For best results or to see true image quality, it is suggested to download the clip.

Adjust saved video settings
Alarm.com app
  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Configure.
  4. Select the desired video device. 
  5. Tap Video. 
  6. Adjust the saved video settings as desired. 
    • Using the Clip Resolution dropdown menu, tap to select the desired saved clip resolution.
    • Tap Clip Quality Settings to adjust the image quality and frame rate of saved clips. 
    • Tap Clip Length Settings to adjust alarm, camera-triggered, and event-triggered clips. 

      Change clip resolution in app
       
  7. Tap Save.
Alarm.com customer website
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired video device.
  5. Click Video.
  6. Adjust the saved video settings as desired.
    • Using the Clip Resolution dropdown menu, select the desired saved clip resolution.
    • Click Clip Quality Settings to adjust the image quality and frame rate of saved clips. 
    • Click Clip Length Settings to adjust alarm, camera-triggered, and event-triggered clips. 
       
      Saved video settings
       
      Note: Some settings cannot be changed on select cameras. If the setting is unavailable, it will be grayed out or may not appear on the Alarm.com customer website.
       
  7. Click Save.

 

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