How do Video Analytics notifications work?
Video Analytics notifications configured as Text Only or Attach a Thumbnail are sent upon detection of a person, vehicle, or animal rather than after the clip is uploaded.
Push
Note: It is recommended to use push notifications over other notification types (i.e., text and email). For more information about the benefits of push notifications, see What are the differences between push, text, and email notifications?.
The notification is sent upon detection of a person, vehicle, or animal. The clip is uploaded after the notification is sent.
- If you open the notification before the clip is uploaded, you are taken to the Live video page so you can quickly and easily see what is happening.
- If you open the notification after the clip is uploaded, you are taken to the saved clip directly.
Note: For app versions below 4.21.3 for iOS or 4.21.2 for Android, the notification will always take you to the Live Video page even if the clip has been uploaded.
SMS or email
Text only or attach a thumbnail
Note: T-Mobile users cannot receive multimedia attachments (i.e., video clips and thumbnail images) and instead receive SMS messages with links to the same content. It is recommended to use push notifications. For more information, see Push Notification Benefits.
The notification is sent upon detection of a person, vehicle, or animal. The clip is uploaded after the notification is sent.
- When you open the notification, you are taken to the Live Video page so you can quickly and easily see what is happening.
Attach a video clip
The notification is sent after the clip from the video device is uploaded to the account.
- When you open the notification, you are taken to the saved clip directly.